Collecting your information is essential for us to provide our products and services to you. It also helps us to understand your needs, enabling us to provide you with a greater quality of service.
Currently to comply with Queensland Health Guidelines we will all record guests details for contact tracing in the event that a COVID-19 cases visits our park. The details are required to be kept securely on file for a minimum of 56 days as per government regulations.
We only collect information when you knowingly provide it. Collection may include requesting information by phone, filling out a registration form on check-in, providing your business card to us, or e-mailing us your details.
We value your privacy and will not disclose your personal information unless you instruct us to do so. The only exception to this is if we are required to or authorised by law.
We take all reasonable precautions to safeguard your personal information from misuse, unauthorised access, modification or disclosure. When your information is no longer required we securely destroy it from our systems.
The security of your personal information is important to us. When you enter sensitive information (like credit card details) on our website, we encrypt that information using secure socket layer technology (SSL). When details are collected we simply pass them on in order to be processed as required. We never permanently store complete credit card details.
We follow generally accepted industry standards to protect personal information submitted to us, both during transaction and once we receive it. If you have any questions about security on our website you can email [email protected]
Aussie World may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Aussie World does not share any information with third parties for any unknown or unrelated uses.
It is important that the personal information we collect is accurate, complete and up-to-date. You can contact us at any time to update your personal information, or to tell us if your personal information is inaccurate or incomplete.
You may request access to the information we hold about you by contacting us. We may be required by law to retain your personal information after you have ceased your relationship with us.
We do not send personal information outside the country unless to do so is authorised by law.
Sensitive information can be about racial or ethnic origin, membership of a profession or trade, personal health or other personal information. We only collect, use or disclose sensitive information about you as is allowed by law.
We constantly review our policies and procedures to keep up-to-date with changes in law, technology and the needs of our guests and we may change this policy from time to time.
You may lodge a concern or complaint with us by writing to the Chief Operating Officer.